Privacy Policy
Last updated: July 22, 2026
1. Introduction
The Personal Song (“we”, “us”) operates the store personalsong.store, powered by Shopify. This Privacy Policy explains how we collect, use and disclose your personal information when you visit our site, create a song, make a purchase or communicate with us.
2. Personal Information We Collect
Depending on how you interact with us, we may collect: contact details (name, email address, phone number); the story and details you share in our song quiz (names, occasions, memories); order and transaction history; payment information (processed securely by our payment providers — we never see or store your full card details); customer support communications; and device, browser, IP address and usage data collected automatically through cookies and similar technologies.
3. Sources of Personal Information
We collect information directly from you (quiz, checkout, emails), automatically from your device, and from service providers such as our payment and analytics partners.
4. How We Use Your Personal Information
We use your information to: create your personalized song and free preview; process payments and deliver your order; provide customer support and revisions; send service and marketing communications (you can opt out at any time); detect fraud and keep our site secure; and comply with legal obligations.
5. How We Disclose Personal Information
We share information only where necessary with: Shopify (our e-commerce platform); payment processors; email delivery and AI music-production service providers who help us create and deliver your song; and authorities where required by law. We do not sell your personal information.
6. Relationship with Shopify
Our store is hosted by Shopify, which processes personal information on our behalf. You can learn more in Shopify’s Privacy Policy and exercise certain rights through the Shopify Privacy Portal.
7. Third-Party Websites and Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices — please review their policies separately.
8. Children’s Data
Our services are not intended for children. We do not knowingly collect personal information from anyone under 16.
9. Security and Retention
We use appropriate technical and organizational measures to protect your information, though no system is perfectly secure. We retain personal information only as long as needed to provide our services, meet legal obligations and resolve disputes.
10. Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete or port your personal information, object to or restrict processing, withdraw consent, and opt out of marketing at any time. To exercise any right, contact us using the details below.
11. Complaints
If you have concerns about how we process your data, please contact us first. You also have the right to lodge a complaint with your local data protection authority.
12. International Transfers
Your information may be processed outside your country. Where required (e.g. for EEA/UK data), we rely on Standard Contractual Clauses or equivalent safeguards.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.
14. Contact Information
Email: hello@personalsong.store, or use the form on our Contact page.
Opening hours: Monday to Saturday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 8:00 p.m. / Sunday from 10:00 a.m. to 12:00 p.m.